How does cashback work?

Shops pay us a commission for your purchases through the website and we share it with you. It's that simple!

Cashback means "money back" and is therefore self-explanatory: You get a portion of your money back when you shop online. And not just for special offers, but for almost every purchase at one of our partner shops. The prerequisite is that you are registered on the website and logged in there when you shop online.
Before you start shopping online, simply log in to your account. Don't have an account yet? Then register here for free! Then go to the website and select the shop you want to shop at from the extensive list of our partner shops . We can only credit you with your cashback if you go from to the shop. It is also important that your browser allows cookies so that we can clearly allocate the cashback to you.
Registering for the Cashback Portal is free and very simple: To register enter your email address and a password. Confirm the password by entering it again. Then tick the box to accept the Privacy Policy and AGB and then click on "Register now". You will then receive an email from us with a confirmation link. Follow this link and your registration is complete. After you have updated your account, you can start collecting cashback automatically when you shop online. Please note: In order to receive your cashback, your account must be fully completed.
As soon as you have made a purchase in one of our partner shops, you will see in your account how much cashback you can expect from this purchase. It can take up to 14 days before the cashback is displayed in your account. However, before the final cashback amount is noted and the credit can be paid out, the merchant must first confirm the purchase. For example, they will wait for the return period, because you will not receive cashback for returned goods. If something doesn't work out or you have any questions, please let us know by email ([email protected])!
We'll pay you your confirmed cashback automatically every month once you've reached €1.00 in confirmed credit. You can choose between 2 payment methods. This can be your PayPal account or a bank account. If you don't have a PayPal account yet, you can sign up for PayPal for free with just a few clicks and you're ready to go.
Your cashback will be paid out as soon as it has been confirmed by the shop, this can take different amounts of time depending on the product & shop. As a rule, you will find information on how long the confirmation period takes on average in the special partner conditions of the respective shop. Your confirmed cashback will be paid out monthly from an amount of €1.00 .
No, you only get cash back if you buy from one of our partner shops. However, the selection of shops that participate in our cashback programme is very large. Around 2,000 shops offer you thousands and thousands of products from all possible categories. Some shops do not grant cashback on every purchase. Therefore, always pay attention to the corresponding information and conditions of the individual shop partners.
There are several reasons why you may not have received cashback:
  • Note! Purchases made through the Merchant App are not eligible for cashback
  • You cancelled the purchase, returned the goods or didn't pay in full.
  • You have made an instalment purchase.
  • You used a voucher that was not offered through us.
  • You bought gift vouchers.
  • You have entered another bonus card (Payback, Miles & More etc.) in the shop.
  • You bought prescription drugs.
  • You bought items with legal price maintenance (books etc.).
  • You are using an adblocker in your browser.
  • You do not accept cookies in your browser.
  • You have activated the shop to receive cashback only after your purchase.
  • You used a voucher or discount that was not offered through mycashback.
The tracking technology used by our partners usually works absolutely flawlessly. That's why, unfortunately, most requests for a subsequent booking are rejected without further explanation. So always make sure that you are logged in so that you receive your cashback.
The cashback system is closely linked to the principles of affiliate marketing. We refer you as a customer to our partner shops and receive a commission from them. We pass this commission on to you in the form of cashback. In order for the respective partner shop to know that you have come to them from , a cookie is set when you visit the shop. This is the only way that the cashback you collected during your purchase can be clearly assigned to you. It is therefore imperative that you allow cookies in your browser!
In our Cashback Portal you get money back, full stop. Unlike other well-known loyalty programmes, you don't have to collect points, hearts or similar, which you then exchange for rewards. "Money back instead of collecting points" is our motto.
You can reach us at any time at the following e-mail address: [email protected] . So that we can answer your enquiries as quickly as possible, please send us your customer number and the e-mail address with which you registered. You will receive an answer from us within 3 days.
Simply write a message to [email protected] with your customer number and your registered email address. Your account will be deleted within 7 days. Any remaining cashback credit will of course be transferred to your account.