How does Cash Back work?

Stores pay us a commission for your purchases through the website and we share it with you. It's that simple!

Cash Back means "money back" in German and is therefore self-explanatory: You get a portion of your spent money back when shopping online. And not only on special offers, but for almost every purchase at one of our partner stores. The prerequisite is that you are signed up on the website and signed in there when you shop online.
Before you start shopping online, just sign in to your account. Don't have an account yet? Then sign up here for free! Then go to the - website and choose the store you want to buy from the extensive list of our partner stores . Only if you get from to the store, we can credit your Cash Back. It is also important that your browser allows cookies so that we can clearly assign the Cash Back to you.
The registration in the Cash Back Portal is free and very simple: To sign up enter your e-mail address and a password. Confirm the password by entering it again. Then tick the box to accept the privacy policy and AGB and then click on "Register now". You will then receive an email from us with a confirmation link. Follow this link and your registration is complete. After you have updated your account, you can start collecting Cash Back automatically when you shop online. Please note: In order to cash out your Cash Back, your account must be completely filled out.
As soon as you have made a purchase in one of our partner stores, you will see in your account how much Cash Back you can expect from this purchase. It can take up to 14 days until the Cash Back is displayed in your account. However, before the final Cash Back amount is noted and the credit can be paid out, the merchant must first confirm the purchase. For example, they will wait for the return period, because of course you will not receive Cash Back for returned goods. If something doesn't work out or you have questions about it, please let us know via email ([email protected])!
We will pay you your confirmed Cash Back automatically every month, as soon as $1.00 confirmed balance is reached. You can choose between 2 payment methods. This can be your PayPal or bank account. If you don't have a Paypal account yet, you can sign up for PayPal for free with just a few clicks and you're ready to go.
Your Cash Back will be paid out as soon as it has been confirmed by the shop, this can take a different amount of time depending on the product and shop. As a rule, you will find information about how long the confirmation takes on average in the special partner conditions of the respective shop. Your confirmed Cash Back will be paid monthly from an amount of $1.00 .
No, you only get cash back if you buy from one of our partner stores. However, the selection of stores that participate in our Cash Back program is very large. Around 2,000 stores offer you thousands and thousands of products from all possible categories. Some stores do not grant Cash Back on every purchase. Therefore, always pay attention to the corresponding notes and conditions of the individual store partners.
There are several reasons why you may not have received Cash Back:
  • Notice! Purchases made through the vendor app are not eligible for Cash Back
  • You canceled the purchase, returned the merchandise, or didn't pay in full.
  • You made an installment purchase.
  • You used a coupon that was not offered through us.
  • You purchased gift certificates.
  • You have indicated another bonus card (Payback, Miles & More, etc.) at the store.
  • You bought prescription drugs.
  • You bought items with legal price restrictions (books, etc.).
  • You are using an adblocker in your browser.
  • You do not accept cookies in your browser.
  • You have activated the store to receive Cash Back only after your purchase.
  • You used a coupon or discount that was not offered through mycashback.
The tracking technology used by our partners usually works absolutely flawlessly. That's why, unfortunately, most of the requests for booking inquiries are rejected without any further justification. So always make sure you are logged in to receive your cashback.
The Cash Back system is closely linked to the principles of affiliate marketing. We refer you as a customer to our partner stores and receive a commission from them. We pass this commission on to you in the form of Cash Back. In order for the respective partner merchant to know that you came to them from , a cookie is set when you visit the store. This is the only way that the Cash Back you collected during your purchase can be clearly assigned to you. It is therefore imperative that you allow cookies in your browser!
In our Cash Back portal you get money back, period. Unlike other well-known loyalty programs, you don't have to collect points, hearts, or the like first, which you then exchange for rewards. "Money back instead of collecting points" is our motto.
You can reach us at any time at the following e-mail address: [email protected] . In order to answer your questions as soon as possible, please send us your customer number and the e-mail address you signed up with. You will receive a reply from us within 3 days.
Just send a message to [email protected] with your customer number and registered email address. Your account will be deleted within 7 days. Any remaining Cash Back credit will of course be transferred to your account.